SUPPORT

Ensuring your satisfaction with industry-leading sales and technical support

Support Resources

Your team at Datacom Systems is here to help. If you need technical support or assistance with one of our products, simply fill out the form, or feel free to call us:

Phone : +1 315 463 9541

Need Help?

Datacom Systems support and hardware warranty options

Premium
Extended
Standard
Hardware Only
E-mail & Phone Support
24 x 7 x 365
9a-6p ET (M-F)
9a-6p ET (M-F)
9a-6p ET (M-F)
Minor Software & Update Support
Yes
Yes
Yes
No
Major Software & Upgrade Support
Yes
Yes
Yes
No
Hardware Support
Yes
Yes
Yes
Yes
Advance Replacement
Next Business Day
3rd Business Day
Return to Factory
Return to Factory
Product Terms
Replacement product is shipped the next business day*
Replacement product is shipped the 3rd business day*
Product is returned to DSI and repaired/replaced
Product is returned to DSI and repaired/replaced

Datacom Systems Hardware Warranty & Support Agreement

View the Full Agreement
dsi_logo_new_bkg_white

We'll be Glad to Help You

For the latest information, product updates, and to check the status of your service agreement, please contact our support team