9 Adler Drive
East Syracuse, NY 13057
info@datacomsystems.com
Sales: 315.463.1585
Support: 315.463.9541
Additional Info
© 2021 Datacom Systems Inc. All Rights Reserved.
Your team at Datacom Systems is here to help. If you need technical support or assistance with one of our products, simply fill out the form, or feel free to call us:
Phone : +1 315 463 9541
Premium |
Extended |
Standard |
Hardware Only |
|
|---|---|---|---|---|
|
E-mail & Phone Support
|
24 x 7 x 365
|
9a-6p ET (M-F)
|
9a-6p ET (M-F)
|
9a-6p ET (M-F)
|
|
Minor Software & Update Support
|
Yes
|
Yes
|
Yes
|
No
|
|
Major Software & Upgrade Support
|
Yes
|
Yes
|
Yes
|
No
|
|
Hardware Support
|
Yes
|
Yes
|
Yes
|
Yes
|
|
Advance Replacement
|
Next Business Day
|
3rd Business Day
|
Return to Factory
|
Return to Factory
|
|
Product Terms
|
Replacement product is shipped the next business day*
|
Replacement product is shipped the 3rd business day*
|
Product is returned to DSI and repaired/replaced
|
Product is returned to DSI and repaired/replaced
|
9 Adler Drive
© 2021 Datacom Systems Inc. All Rights Reserved.
For the latest information, product updates, and to check the status of your service agreement, please contact our support team