Support

Since 1992, our customers and our partners have recognized Datacom Systems as the provider of the industry's best support.

Pre-Sale Support

The security and access experts on our Sales Engineering team are here to help your organization or department find the most effective and efficient network access solution to meet your needs. Our Sales Engineers work hand in hand with our Account Representatives, our partners, and our dedicated channel of resellers.

Ensuring Your Satisfaction

Your dedicated Account Representative and team of technical support professionals are on hand 8:30PM to 5:00PM EST Monday through Friday to help you with installation, application, or troubleshooting of your Datacom Systems product. We are accessible by phone, fax, e-mail, or through the web.

Two Year Warranty

All Datacom Systems products come with an industry leading two year warranty*. Extended warranties are available. *Some exceptions may apply.

Free Technical Support

Phone, fax, e-mail, and web support are always free even if your product* is no longer covered under warranty.

*Does not apply to products that have been included in the End of Life Program.

To contact your support team, call us at 315-463-9541 or e-mail us.