Customer Service = TRUST

Since 1992, we have been working hard to earn the trust of each and every one of our customers. At Datacom Systems, customer satisfaction is our #1 priority, and we have earned the trust of thousands of organizations, technology partners, solution providers, and networking and security professionals. We will never take your trust for granted - it's why we're here, and it's why we'll keep striving every day to continue to make sure we earn it.

T - Taking Responsibility

Every employee of Datacom Systems has been instilled with the personal and professional tools necessary to meet the needs of our customer. We hire and retain only those employees that exhibit the highest level of dedication to the customer. We stand behind our products and services, backing them with an industry leading two year warranty at no additional cost to our customers*. In short, each member of our team takes responsibility for what our company produces and sells, and we take responsibility for every single concern our customer has - no matter how big or small. *Some exceptions may apply.

R - Respect and Respond

At Datacom Systems, we know the demands put on today's network and information security professionals. It is a demanding and critical job. We respect what you do, and we respect the seriousness of any problem that may arise in your network. Every second is crucial when it comes to your processes, your communications, and your data. That's why we are dedicated to providing the fastest response time in the industry. By phone, by e-mail, or even in person, we will provide you the timely response you deserve.

U - Understanding

We have the training, talent, and expertise to understand your needs. The security and access experts on our Sales Engineering and Support team are here to help your organization or department find the most effective and efficient network access solution to meet your needs. If a problem arises, you can rest assured we have the technical staff on hand to understand your unique needs and provide a quick and timely solution.

S - Service and Solve

Our company exists because our customers see value in our products and service. Our business is solving problems. That's why we are committed to providing the industry's best service and solving your network access problems, whether you have a specific issue with one of our products or an implementation problem of with your network tools. Phone, fax, e-mail, and web support are always free even if your product* is no longer covered under warranty.

T - Teamwork

We want you to consider Datacom Systems as a part of your network and security team. We are more than the products we sell; we are your partners, and we're here to help you achieve your organizational goals. Your personal team consists of a dedicated Account Representative and a group of network experts, who are committed to your success. Our Sales Engineers and Support staff work hand in hand with our Account Representatives, our partners, and our dedicated channel of resellers to be a valued member of your network access strategy.

Your Datacom Systems Team is on hand 8:30AM to 5:00PM EST Monday through Thursday & 8:30AM to 4:00PM on Friday EST to help you with installation, application, or troubleshooting of your Datacom Systems product. We are accessible by phone, fax, e-mail, or through the web.

*Does not apply to products that have been included in the End of Life Program, software, or any product requiring a support contract.

To contact your support team, call us at 315-463-9541 or e-mail us.